Frequently Asked Questions

If you have a query specific to your circumstances, we recommend sending an enquiry to the team, who may be able to provide more individualized guidance.

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We do not primarily work with children, or assist or Early Childhood Early Intervention. Our specialty is working with adults.
While many providers combine Support Coordination with Plan Management, we do not. Plan Management requires a provider to be NDIS registered, and appropriately qualified and licensed to deliver financial services.
Having said that, we can assist you with connecting with a Plan Manager.
We are not an NDIS Registered provider.
We do not provide any services that require NDIS Registration, like Level 3 Support Coordination, or Allied Health services.
While we are currently not NDIS Registered, we are working towards this with the development of our practices, policies, and processes.
Our services are delivered virtually, which means we are able to work with NDIS Participants nationwide, as long as we both have access to wifi.
Yes, we are!
Many members of our team identify as part of this community and well, we’re not here for bigotry.

Even More Frequently Asked Questions

Yes, we do!
We know that ASD often co-exists with other conditions, or you may have a condition entirely separate. Usually, the participants we work with have two to three disabilities, including physical as well as psychosocial.
Our role is not to control how you use your funding. Our role is to share the options, and the scope of what’s possible, including consequences. You are in control of your funding, not us.
Yes, we can!
However, it does mean that we would need to lodge a Change of Situation form and request a change to how your funds are managed. Most participants opt for Plan Management. This process can take 1-2 months and may delay our service delivery to you.
No, we do not.
But, we do assist you to connect with independent support workers or an agency and assist you with finding someone appropriate to your support needs.

Your Rights & Responsibilities

As an NDIS participant, regardless of what your disability is, you have rights under the NDIS. You have the right to:

choose who delivers your support and how they do this. You do not have to use just one provider for all your supports
not use a provider if you feel they aren't acting in your best interests
ask if a provider has a conflict of interest
not feel pressured to buy services or supports you don’t want or need
pay for supports at a fair and reasonable rate. You must follow the NDIS Pricing Arrangement and Price Limits if you are NDIA-managed or plan-managed
decide what personal information you give to a provider so they can deliver supports.

As an NDIS participant with rights under the NDIS, you also have responsibilities. You are responsible for making sure the supports are:

directly related to your disability and align with your plan
not covered or delivered by another service system or organization (eg. Medicare or private health insurer).

If you self-manage your NDIS funds, you need to keep evidence of what you spend your NDIS funds on (eg. invoices, receipts, pay slips, and bank statements).